Tech Support Is An Art Not A Science

Tech Support Is An Art Not A Science

No matter how much work you put into building the perfect tech environment. Tech support is an art—and not a science. Let me paint a picture. A tech-support call comes in. The person reports that their internet is not working. A technician listens to the problem description. They then review and assess the situation. They quickly discover that issue has nothing to do with the Internet at all.

The Case For Multi-Factor Authentication

The Case For Multi-Factor Authentication

The number one recommendation from Microsoft to secure your tech environment is multi-factor authentication. Multi-factor authentication or MFA for short, is when you login to an account using your username and password another factor for identification. This can be using something like using an Authenticator app on your phone, a text message, or a hardware device to allow you to login. But it’s not just Microsoft that recommends you use multi-factor authentication to protect your company data

Every Team Needs A Coach

Every Team Needs A Coach

Not another sports analogy. Teams. Roles. Both important things when you’re trying to grow your business. Every team needs a coach. I was talking with a friend the other day about teams. He loves the concept of autonomous teams. Teams where everyone is pumping at full steam. But what happens when teams struggle? What happens if your team loses a few games? What happens when your team is in a slump?

Do You Need A Cloud Phone System?

Do You Need A Cloud Phone System?

Recently we’ve installed more than a few cloud phone systems. As I work with clients one of the areas where I regularly find a cost savings opportunity is with their phone system and phone service. Here in the South Florida area there’s a lot of old school phone systems. It’s true that most business rarely upgrade their phone system. It’s not uncommon to see a phone system that’s 10 years old in a client's environment.