I miss the.com days. Not always. But sometimes. I miss traveling between LA and New York. I miss travelling to other states, and to other countries. I miss the excitement of when we closed another round of financing. I miss sitting around and planning new products. I miss running around LA at 3 AM moving network equipment between data centers.
Winning isn’t everything. Well. Actually it is. Being happy is winning. Being satisfied is winning. Being nice to your significant other is winning. I was reading the other day when I saw the words. Solid work doesn’t always win first place, but it’s always rewarding. And I thought to myself… You know, a silver medal isn’t that bad.
The surest way to kill your customer experience is to blow the ending. Not finishing strong. I was at a restaurant last night. The service was good. The food was okay. To be honest, it was a less than stellar experience. But here’s the thing. It wasn’t that bad. It’s likely I would have gone back to try something else on the menu. But then just as you’re leaving there’s a container filled with mints that says five cents per minute. I pointed it out to my wife who was like… What?
Tech balls, get your tech balls here! Maybe it’s because of what I do. But it seems like there are always a million things to do. You sit down with a business to discuss their tech and the next thing you know, you’ve made a list of a few dozen items to address. Then it’s time to sort the tasks out and get them done. Then on to the next client.
Most growing small businesses implement 3 core roles. CEO, CFO, and COO. But the truth is. There’s actually 4. CEO, CFO, COO and CIO. What’s interesting is the consistency that I see where businesses only implement 3 of the core roles. Likely it’s because technology is an afterthought. A road less traveled.