This week I had the opportunity to meet with a client to review their tech environment. To frame this up. This client has 5 computers and a handful of employees. They’ve been running on computers and printers from Best Buy and few tech additions. But it’s not enough. They’ve been experiencing some growing pains and certain things just aren’t working for them. Their email system is a mess. Their internet speed is slow. Their phone system sucks. And this is just the start. I was brought in to help review where they’re at and provide a basic tech roadmap.
This weeks New Client Tuesday’s is about a startup that’s experiencing rapid growth. This client went from a couple of guys with an idea to a staff of 30 at last count. We’ve been brought in to help tame the wild west. As can happen when bootstrapping a startup. Decisions were made based managing through the current challenge at the time.
Sometimes it’s time to move on. When your business is starting out—choices are made. Choices about… What computers to buy. What printers to buy. What internet provider to go with. And what software to run. As your business matures it’s a good idea to reevaluate those choices. But the reality is this. Most small businesses don’t reevaluate.
What you see is not always what you get. Yesterday I was onboarding a new client. They have one of the nicest offices I have seen. Everything is new. Everything looks clean. New chairs, new desks, glass walls, etc. It’s gorgeous. Their computer room also looked good at first glance. But just underneath their shiny new exterior… Is a punch list of tech mishaps to work through.
The tech in your business is an ecosystem. It’s made up of hardware, software, services, process and people all working together. Sometimes the ecosystem gets ill. Here are 5 signs that you might need to focus on your tech. Got Down Time? If your access to apps, internet and resources is regularly going down or getting interrupted. It’s a sign that something isn’t right. Ask your tech team to find out the root cause and get it fixed.
Sometimes building the perfect beast can take some time. This week I’m working on a tech assessment for a new client. During my initial review of their environment I found all sorts things that needed attention. There were old systems. Misconfigured systems. An excess of systems. In short, this environment had not been managed, monitored, or maintained for a very long time.
I’m currently working on a tech assessment for a client. 2 days in and from what i can see this client has what is known as a mixed bag of tech. Meaning that… They have little to no standardization. Each provider that has supported their environment has added some of what they do and then left the rest alone. Honestly it looks like the last outsourced tech provider this client used did the bare minimum that they could get away with.
The single best way to improve the tech in your business is to have a plan. These 4 letters P - L - A and N are the key to your success in any endeavor. I understand that we’re all moving a million miles an hour. I understand that you have a million things on your plate. But that doesn’t change the fact that the single biggest challenge small businesses have with their tech - is that they operate without a plan. You could call it whack-a-mole tech.