#reliability

The Paper Jam

The Paper Jam

HELP HELP - I CAN’T PRINT

Have you ever come in early in the morning to print something out for an important meeting and your printer doesn’t work? It happens. You get busy the day before and so you think to yourself… I’ll just come in early and print real quick before the meeting. In a perfect world. It’s a perfect plan. Unfortunately, things aren’t always perfect.

The Target Glitch

The Target Glitch

#TARGETGEDDON - Last week Target registers all across the country were down for a few hours. During the outage, the Twittersphere came alive with several hashtags like #TargetDown #Targetgetton and others. It was interesting to watch. The news outlets jumped on the opportunity to spread fear and doubt into the minds of America. The Target IT department did their best to get things back online as soon as possible. But here’s the thing. At the end of the outage, all America was given as a reason for the outage was this… There was a glitch.

AT&T SLA's Aren't Real

AT&T SLA's Aren't Real

The other day I was harping on why SLA aren’t valid. And why most of them don’t aren’t worth the paper they’re written on. Last week I had a client had their AT&T internet service go down. We contacted AT&T right away and opened a service request. At that point AT&T is supposed to call you back within a certain time period. They did not.

Is Your Tech A Little Long In The Tooth?

Is Your Tech A Little Long In The Tooth?

Sometimes it’s time to move on. When your business is starting out—choices are made. Choices about… What computers to buy. What printers to buy. What internet provider to go with. And what software to run. As your business matures it’s a good idea to reevaluate those choices. But the reality is this. Most small businesses don’t reevaluate.

Needles In Haystacks

Needles In Haystacks

Sometimes in the world of tech there can be problems that are difficult to solve. And for whatever reason some of these problems are harder to solve than others. These technical difficulties leave both the user, the business and the technical person frustrated. When these challenges come. And believe me they will. It’s good to have a handy checklist of questions to ask.