#reliability

AT&T SLA's Aren't Real

AT&T SLA's Aren't Real

The other day I was harping on why SLA aren’t valid. And why most of them don’t aren’t worth the paper they’re written on. Last week I had a client had their AT&T internet service go down. We contacted AT&T right away and opened a service request. At that point AT&T is supposed to call you back within a certain time period. They did not.

Is Your Tech A Little Long In The Tooth?

Is Your Tech A Little Long In The Tooth?

Sometimes it’s time to move on. When your business is starting out—choices are made. Choices about… What computers to buy. What printers to buy. What internet provider to go with. And what software to run. As your business matures it’s a good idea to reevaluate those choices. But the reality is this. Most small businesses don’t reevaluate.

Needles In Haystacks

Needles In Haystacks

Sometimes in the world of tech there can be problems that are difficult to solve. And for whatever reason some of these problems are harder to solve than others. These technical difficulties leave both the user, the business and the technical person frustrated. When these challenges come. And believe me they will. It’s good to have a handy checklist of questions to ask.

What Are The Tech Intangibles?

What Are The Tech Intangibles?

When most people look at IT they think of someone helping them fix their computer problems. Can’t print, can’t get to the internet, can’t get email. That sort of thing. Everything else remains a mystery. This makes it difficult when you’re looking for a new IT provider because typically the only thing you can make a judgment on is this... Do you like the guys you just met and do you think they’ll provide good computer support.