IT Guys are the Lone Rangers in a busy small business. They’re the Cowboys and Indians wrapped in one. Fighting for justice in your wild west. But… Without structure. Without a plan. Your IT guy, unlike the Lone Ranger… Is destined to fail.
Several years back when I first got into the tech consulting field a group of us wanted to figure out a way to explain tech to people in a way that made sense. We knew that talking tech to people didn’t work. And so, through some trial and error and a lot of customer feedback, we came up with 4 areas of tech that resonated with people.
These days the need to be able to work from anywhere is a given. Access to your email and data is right. Unfortunately, it’s not a universal right. Still, the ability to access your email and data from anywhere allows you and your business to move forward. Here are the 3 main ways people access their data remotely.
One cool feature that you can add to your cloud phone system is voice transcription. It’s one thing to have your voicemails delivered to your email inbox. But it’s a whole other experience when those voicemails are transcribed.Here are 2 reasons why voicemail transcription is the coolness.
Have you ever come in early in the morning to print something out for an important meeting and your printer doesn’t work? It happens. You get busy the day before and so you think to yourself… I’ll just come in early and print real quick before the meeting. In a perfect world. It’s a perfect plan. Unfortunately, things aren’t always perfect.
A few years back I was visiting a new client who happened to be a lawyer. I was impressed by his firm's use of voice dictation. From emails, notes, to legal docs. These guys were voice-enabled. They used Dragon software for dictation. I also visited doctors and other professionals who had embraced a voice-enabled workflow. Around that same time, I began using voice in my workflow. First for texts. Then for writing.
Gone are the days of an email server in your office. And while an argument can still be made for people who still use Hosted Microsoft Exchange or have a private email server. The reality is this… It’s just not needed. Services like Microsoft Office 365 and Google G Suite offer way more benefits than an on premise or dedicated server ever could.
The day in the life of a tech support person is filled with adventure. They get to fix things. They get to troubleshoot things. They scratch their head at puzzling problems. They get to help people. At the end of the day, tech support is about people helping people. A tech support person’s core purpose is this. Helping people get back to work.
No matter how much work you put into building the perfect tech environment. Tech support is an art—and not a science. Let me paint a picture. A tech-support call comes in. The person reports that their internet is not working. A technician listens to the problem description. They then review and assess the situation. They quickly discover that issue has nothing to do with the Internet at all.
In the right place at the right time. Have you ever had a file deleted and wondered who deleted it? Have you ever had an employee take data off of your network and then quit? Have you ever had an employee leak data by accident? Concerned about PII or PHI data coming into or leaving your environment? If so, using cloud storage could help your business.