#productivity

The Paper Jam

The Paper Jam

HELP HELP - I CAN’T PRINT

Have you ever come in early in the morning to print something out for an important meeting and your printer doesn’t work? It happens. You get busy the day before and so you think to yourself… I’ll just come in early and print real quick before the meeting. In a perfect world. It’s a perfect plan. Unfortunately, things aren’t always perfect.

Are You Voice-Enabled?

Are You Voice-Enabled?

TALK TALK.

A few years back I was visiting a new client who happened to be a lawyer. I was impressed by his firm's use of voice dictation. From emails, notes, to legal docs. These guys were voice-enabled. They used Dragon software for dictation. I also visited doctors and other professionals who had embraced a voice-enabled workflow. Around that same time, I began using voice in my workflow. First for texts. Then for writing.

The Benefits Of Email In The Cloud

The Benefits Of Email In The Cloud

EMAIL IN THE CLOUD BABY!

Gone are the days of an email server in your office. And while an argument can still be made for people who still use Hosted Microsoft Exchange or have a private email server. The reality is this… It’s just not needed. Services like Microsoft Office 365 and Google G Suite offer way more benefits than an on premise or dedicated server ever could.

The Top 5 Tech Support Requests

The Top 5 Tech Support Requests

HELLO, IT SUPPORT HOW CAN I HELP?

The day in the life of a tech support person is filled with adventure. They get to fix things. They get to troubleshoot things. They scratch their head at puzzling problems. They get to help people. At the end of the day, tech support is about people helping people. A tech support person’s core purpose is this. Helping people get back to work.

Tech Support Is An Art Not A Science

Tech Support Is An Art Not A Science

IT’S THE USER BABY

No matter how much work you put into building the perfect tech environment. Tech support is an art—and not a science. Let me paint a picture. A tech-support call comes in. The person reports that their internet is not working. A technician listens to the problem description. They then review and assess the situation. They quickly discover that issue has nothing to do with the Internet at all.