Look at any IT providers contract or website and I’m sure you’ll see a good dose of technobabble. Yesterday I had the chance to review agreement from one such IT provider. It included sections like what’s covered under the agreement.
One function of managing the tech in your business is procurement. Art of purchasing stuff. Depending on the IT provider you work with procurement can happen in two ways. One, they sell you stuff. Or two, they help you buy stuff. Both of these approaches come with their own challenges. For example, if your IT provider sells you stuff. You may question their pricing.
It seems like Nordstrom's sort of invented the concept of having a personal shopper. Need to look that up so don’t quote me. As an IT guy I often take on the role of personal shopper for our clients.
Here's the thing about having a really great personal shopper. A great personal shopper really knows their client. They know their clients likes, they know their dislikes, and they know their clients relationships.
They understand their clients. in a very real and intimate way.
Believe it or not - that's a heck of a lot like being somebody's IT expert. If you're looking at getting your tech right, having a rock solid partner who understands your business in a very intimate way he will help you in more ways than you can imagine.
So how did I land on this whole personal shopper comparison anyway?
Well, I’m currently helping out one of our clients. I just spent the last little bit looking for solutions online, having a few online chats with different providers and making phone calls as I was doing research. I do this for products and services and all sorts of items for clients.
Matching requirements to the correct solution or options is what I do.
Sure it's more than just picking out that right handbag or letting you know about the latest pair of shoes. There's some technical know-how required to be an IT personal shopper.
Often what I'm providing his advice and information and not products. Either way it's always great and helps my clients to have a positive experience when purchasing tech.
The cool thing about what I was doing today was when I finally got down to comparing a few products and matching them to requirements I actually found a really great product that solved a major client issue for less than $20 a month.
It feels good to be able to tell someone that you found a solution to their problem. It feels even better when it's not a big dollar a solution.
So yeah, that's pretty cool all right.