I'll Tell You When It Hurts

One of our clients hired a new CFO.

And so, as part of his on boarding we spent a little time getting to know each other.

I like to call it - beginning the conversation.

It’s common for a CEO to offload tech to the CFO or COO in a business and this is what’s happening at this client.

During our conversation we got to talking about service delivery and expectations.

He wanted to understand at a high-level what services we provided and generally how far do our services extended into their organization.

I responded with the following.

Basically - You push as hard as you want and I’ll tell you when it hurts.

We shared a laugh.

I went on to explain that different businesses have different needs and that we adjust as needed.

I suppose it caught him off guard a little bit because most IT providers offer a basic menu of services.  More like a Jiffy-Lube.

For me the value in a tech partner is the value add of depth and experience.

Add to that a personal touch.

I have some clients I engage with on a weekly basis.

And you know what?

That’s what they need. And that’s fine.

I have other clients I engage with a few times year.

And you know what? That’s fine too.

Everyone’s needs are different.

While the service level is the same for everyone - some people just need more.

Getting your tech right is not a 10 step checklist to a better IT environment.

Sure there’s a formula but - some people just need more.

Their businesses are growing.

They’re more dynamic.

Their engagement level tracks to their revenue growth.

If you’re looking for a tech partner willing to go the distance.

If you’re looking to push the envelope.

If you’re looking to grow.

Find a partner that’s willing to go the distance.

It’s what I do.

per-fek-shuh n

Ones and zeros are not black and white.

In the world of tech there are so many variables - that achieving computer Nirvana or some sort of perfect state is impossible.

Most days tech is way more of an art than a science anyway.

To have an expectation that your computer or software is infallible is a problem waiting to happen.

If you're constantly frustrated by the inability of your computer speed or performance.
If you're constantly annoyed at how bad the application is that you run your business on.

Then it's time to step back and rethink the situation.

It starts with having the right foundation.

Having a reliable and consistent computing environment requires having the right people, process and systems in place.

The real key is to be realistic.

Perfection is a process with peaks and valleys.

[per-fek-shuh n] 

  1. the state or quality of being or becoming perfect.
  2. the highest degree of proficiency, skill, or excellence, as in some art.
  3. a perfect embodiment or example of something.
  4. a quality, trait, or feature of the highest degree of excellence.
  5. the highest or most nearly perfect degree of a quality or trait.
  6. the act or fact of perfecting.