PEOPLE, PROCESS, PRODUCT, TECH. How is your business process these days? I met with a prospect last week that has a form of technical debt. From Wikipedia… Technical debt is a concept in software development that reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer. This prospect made a tech decision years ago. And that one tech decision - wounded their business process. And so, they’ve operated in a slightly broken mode ever since.
I LOVE IT WHEN A PLAN COMES TOGETHER. I recently came across the idea of rotating roles in the office. It’s not a new idea. It’s actually an old one. But for some reason, right now, it resonates. I’ve been thinking of ways to improve one of our teams. Here’s the idea. Each week, each team member takes on a different role. During the week that each team member has the opportunity to contribute and develop the function/role they’re responsible for.
IF IT AIN’T WRITTEN DOWN IT AIN’T A PROCESS. In my travels I get to talk to a lot of small business owners. And one of the most common problems that they share is this. “My tech service provider can't seem to get things right.” Whether it's setting up a workstation or adding a new staff member. “They just mess it up.” Or worse. Don’t even deliver. The following are the 3 core process documents that my business creates for every client that we work with.
What you see is not always what you get. Yesterday I was onboarding a new client. They have one of the nicest offices I have seen. Everything is new. Everything looks clean. New chairs, new desks, glass walls, etc. It’s gorgeous. Their computer room also looked good at first glance. But just underneath their shiny new exterior… Is a punch list of tech mishaps to work through.
How much thought do you put into the various functions of your business? For example… Let’s say we made a pie chart of the different functions in your business. Sales, marketing, finance, service delivery, operations, tech. What would that pie chart look like for you? As a technologist it’s interesting to see how much time business owners spend on the tech in their business.
They say that information is power. Content, data, documents. One of the messiest things I see when working clients businesses is how they organize their content data and documents. Mostly how they don’t. You know that big giant pile of paper you have on your desk? It’s kind of like that. But worse.