I was in a conversation the other day where someone said… If money was not a barrier. Given the option. Most people would hire IT internally. He then went on to talk about comfort level, familiarity and trust. It was an interesting conversation and so here we are. Given the choice, if money was not a barrier to entry would you hire IT internally?
I was talking to a CEO the other day that pays $3,000 a month for a business coach. It’s a fair rate for a business coach. What’s interesting is that this same CEO balks at the idea of paying $3,000 a month to have the tech in his business managed. It’s a fair rate to. Please don’t misunderstand. I’m not complaining about business coaches and how much they charge. I am merely highlighting how business owners prioritize value.
I have the opportunity to work with clients of all shapes and sizes. Each one as it is in a different stage of getting their tech right. Some clients are all in. Meaning that they’re actively engaged in growing their business. They understand the value of leveraging technology to help them improve their operations. I also work with clients who are just starting down the path of getting the tech right.
It's about people pretending to have something they don't.
About owning software you really don’t own.
Assuming a process is there that doesn't really exist.
Expecting that something is being done a certain way when in reality it’s not being done at all.
You can live in this imaginary world or you can choose to just be honest with yourself and with others.
Admit that there is a problem.
Admit that nothing has been done.
Then doing something about it.
It's better than pretending that something is there that isn't.
Or worse - Being adamant that something exists when it really doesn't.
If you were sold a bill of goods it's a shame.
Sometimes it’s just the harsh reality.
But the flip side of that is…
If you’re not listening, not paying attention, and not really in touch with what's going on.
Then there’s something wrong.
And it needs fixin’
Let’s not live in a world of Imaginary IT.
When it comes to working with vendors most businesses approach the relationship with the classic mindset of out of sight out of mind.
While a business may have several vendors that they work with - That's no excuse to put a vendor on auto pilot.
If so, bad things can happen.
It's important to remember that not all vendors are created equal.
Some are more important than others and there are varying degrees of need and involvement.
At a high-level the goal is to understand what you purchased.
It can sometimes be a juggling act to keep track of all of your vendors.
The key is to set up a regular cadence so that you're checking in with your vendor based on the criticality to your business.
When working with a new company it's interesting to see how many vendors a client does not have a clear relationship with.
Quite often they are paying for things that they don't need.
Or worse they don't have any documented access to the resource.
A few examples…
We brought on a new client a few weeks back and this client had no information regarding who managed their firewall. When a situation like this arises the only choice is to reset the firewall to regain access to it. This can be a messy situation.
With another client we were able to save them millions of dollars just by going through, reviewing their vendor relationships and replacing the ones that were taking advantage of them.
Make a list of your vendors.
Rank their relative importance in your business.
Determine the frequency to contact and review.
Moving in the right direction it's literally just that. Moving.
Don't outsource out of mind your vendors.
Need help have questions? Shoot me an email..