Ever since the Mac was released way back when it has symbolized rebellion from traditional IT. Not to say that Macs can’t or shouldn’t be managed by an IT department. It’s just that most people that use Macs don’t think they should be managed But just like PCs. Yes, I just said that. Macs need to be updated on a regular consistent basis.
Every so often something can’t get fixed. It lands on my lap. The other day I was asked to help with a new Mac. We had recently set up a new Mac for a client. And it was not behaving. It was slow starting up. And the Mac was what we like to call—throwing errors. To add another wrinkle this new Mac was also running the latest version of MacOS Mojave. So I gathered the team together and we spent some time running through of the Mac.
This week I've seen more Mac-based issues than PC issues.
What's interesting is that Mac’s make up about 10% of the systems my company manages.
Not to say that Mac’s are bad - just different.
As you get into how Mac’s are used in a business environment their shortcomings become more apparent.
I would venture to say that Apple over the past 10 years has really focused on its mobile OS.
And while that’s good for Apple.
That’s hasn’t been so good for macOS.
Sure Mac's can work in a business environment.
But the plumbing is not as developed as it is in the PC world.
Once again, I’m not saying that Mac’s are bad - just different.
Having worked as a UNIX system administrator for many years, the similarities in system administration are many.
What has been a bit frustrating this week for me is that the same challenges that I faced 20 years ago administering UNIX systems with regards to windowing systems is how macOS functions in 2017.
Sure there's better and tighter integration between the windowing system and the underlying operating system but many of the same challenges remain.
I really do like Mac. but... and that's a little but.
I wish they were more friendly to the guys and gals trying to keep the lights on for businesses.
A good thing is that cloud computing and services have come a long way.
The cloud makes up for a lot of the Mac’s shortcomings.
Cloud-based apps like Google G Suite and Microsoft Office 365 push much of the client experience into the web browser.
At the local platform. The only apps that are used locally on the Mac are typically Adobe Creative Suite and maybe a couple of Microsoft Office apps.
This is good because tighter integration to a business network is not as critical.
Anyway. If you want to use a Mac go for it!
It's a great computer and there are a lot of great things about it.
But this week at least for me, The Mac’s didn't fare so well.
I've had the good fortune of working with Macs for a very long time.
And in that time it's been my experience, that Macs typically require much less support than PCs.
Not to say that Macs require the same amount of proactive work as PCs but they do need a fair amount of care and feeding.
I can say for sure that there is more need for Mac management and maintenance nowadays than there has been in the past.
To help better manage the Mac’s our clients use I've been rolling out a new Mac management platform called Addigy.
Along the way we’re seeing areas where we can improve our Mac management efforts that we currently do today.
More to come on this as I learn more.
And as always, as I learn more I'll share more.
For now let's just say that the Macs we manage could use a little more help.
And they’re getting it.
Macs are computers.
Don't be fooled into thinking that they’ll just take care of themselves.
Even Macs need help to keep them running smoothly.