GET YOUR TECH RIGHT. Technology continues to be at the forefront of small business. It’s a thrive, survive or get pushed to the side, kind of thing. But how does someone get better at tech? How do you Raise Your Technology IQ? With so much information out there it’s hard to get started. To know where to jump in. Still, it’s important to do. Raising your technology IQ isn’t just about you. It’s about your business. So add your staff and you clients into the mix. For a modern business to grow and succeed you, your staff and your clients will need to raise your collective technology IQ. So how do you do that?
TALK TALK. A few years back I was visiting a new client who happened to be a lawyer. I was impressed by his firm's use of voice dictation. From emails, notes, to legal docs. These guys were voice-enabled. They used Dragon software for dictation. I also visited doctors and other professionals who had embraced a voice-enabled workflow. Around that same time, I began using voice in my workflow. First for texts. Then for writing.
YOUR VISION YOUR CLOUD. Microsoft Azure is a cloud service that allows your business to build a portion of your tech environment in the cloud. Need an app in the cloud? Go Azure. Need storage in the cloud? Go Azure. Need to compute in the cloud? Go Azure. Azure’s got you covered. Microsoft Azure is a great place to build your tech environment. But there’s a catch. It has to make sense.
PEOPLE, PROCESS, PRODUCT, TECH. How is your business process these days? I met with a prospect last week that has a form of technical debt. From Wikipedia… Technical debt is a concept in software development that reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer. This prospect made a tech decision years ago. And that one tech decision - wounded their business process. And so, they’ve operated in a slightly broken mode ever since.
Spoiler alert. The future of small business tech is still… Cloud. I was in a conversation the other day and someone asked the question. Where do you see tech in the next 8 to 10 years? My answer as usual was cloud. If you’ve followed my articles for any stretch of time you’ll know that I’m a big proponent of cloud. Ever since the inception of the internet I’ve been preaching cloud.
WHO’S GONNA RIDE YOUR WILD HORSES? Every small business in America has a tech environment. Comprised of computers, networks, apps and services. It all needs care and feeding. But how do you do that? You’re a small business. You’ve got a handful of employees. Maybe a few handfuls. And hiring a technical person or team isn’t in the budget. And so you make due.
IF IT AIN’T WRITTEN DOWN IT AIN’T A PROCESS. In my travels I get to talk to a lot of small business owners. And one of the most common problems that they share is this. “My tech service provider can't seem to get things right.” Whether it's setting up a workstation or adding a new staff member. “They just mess it up.” Or worse. Don’t even deliver. The following are the 3 core process documents that my business creates for every client that we work with.
I was doing an app review for one of my clients the other day. Years ago, they had a custom app developed for them to run their business on. As time has passed, changes have been made here and there to improve the app. But it’s not perfect. There are things they don’t like about the app. There are things that don’t work quite as they should. And then there’s the issue of money. All that money they put into the dang thing. You see, building the perfect beast is not always and easy task.