The other day when I was doing a tech assessment for a new client I checked their backup. It's one of the items on my checklist. The backup was running. That was good. Then I checked the backup logs. That was not so good.
Several years back when I first got into the tech consulting field a group of us wanted to figure out a way to explain tech to people in a way that made sense. We knew that talking tech to people didn’t work. And so, through some trial and error and a lot of customer feedback, we came up with 4 areas of tech that resonated with people.