#SLA

AT&T SLA's Aren't Real

AT&T SLA's Aren't Real

The other day I was harping on why SLA aren’t valid. And why most of them don’t aren’t worth the paper they’re written on. Last week I had a client had their AT&T internet service go down. We contacted AT&T right away and opened a service request. At that point AT&T is supposed to call you back within a certain time period. They did not.