SUPER HELPFUL TECH
Most tech providers talk about Service Level Agreements or SLAs.
It’s a fancy way of saying…
“Here’s what you get”.
In exchange for paying me your dollars.
If you call me for help.
I agree to return your call within 4 hours.
Another common one would be.
If you need help with your server.
I will help you as long as it’s covered under a manufacturers service contract.
Service Level Agreements are designed as parameters that can be contractually enforced.
ENTER SERVICE LIMITS
But what about everything else?
What about figuring out if you’re paying too much for internet or telephony services?
What about working with a vendor to fix a software licensing problem?
What about researching and recommending a new line of business app?
What about understanding your company’s process as it relates to technology?
What about really taking ownership for the tech in your business?
That’s not covered.
There are service limits.
Things that aren’t covered.
Things that you’ll have to pay extra for.
A FLAWED BUSINESS MODEL
But here’s the thing.
If you have an employee you don’t have to pay extra for things.
And an outsourced tech provider is just an extension of your staff.
Why don’t they include these services as part of their offering?
It’s because without service limits.
Tech providers can’t scale.
And this inherently—is the problem.
It’s why tech service limits exist.
Unfortunately, that does address your companies needs.
And ultimately, one of the reasons why the tech provider or Managed Services Provider industry is flawed.
They aren’t really your IT department.
They’re just another vendor.
But there are boutique tech providers out there.
Ones that understand their client’s needs.
Ones that integrate with your business.
Ones that provide a complete solution.
If you want to get your tech right.
A boutique tech provider would be the way to go.
Or if you’re big enough.
It’s time to hire an IT manager for your organization.