GET YOUR TECH RIGHT
Technology continues to be at the forefront of small business.
It’s a thrive, survive or get pushed to the side, kind of thing.
But how does someone get better at tech?
How do you Raise Your Technology IQ?
With so much information out there it’s hard to get started.
To know where to jump in.
Still, it’s important to do.
Raising your technology IQ isn’t just about you.
It’s about your business.
So add your staff and your clients into the mix.
For a modern business to grow and succeed you, your staff and your clients will need to raise your collective technology IQ.
So how do you do that?
Self-Learning—Learn more about tech the tech in your business.
Shameless plug—Read Get Your Tech Right articles.
Technical Assessment—Have an assessment done on your environment to understand the good, the bad and the ugly.
Consider Design—Have a design discussion with a technologist about your environment.
It’s one thing to get an assessment.
And another thing to discuss what a beneficial tech environment would look like.
Know Your Process—Document your business process.
Seems simple and yet most businesses don’t document their process.
It’s hard to implement good tech without understanding your business process.
Training—Seek out training on relevant and new technologies.
Certifications—Help your staff obtain certifications on key apps and services your company uses.
Process Training—Here’s that word “process” again.
You may want to have someone come in and help you document your process or better yet, train your staff on how to build and maintain process documentation.
Security Awareness—Teaching your staff about security is key to improving your company's security posture.
The more fluent your staff are in good security behaviors the better off your business will be.
Implementing New Technologies—Another way is to implement new technologies.
Introducing new technologies helps build a culture of change and growth.
It can be a good motivator for staff to learn and grow with technology.
Online Courses—Education can really help. Whether it’s training on a specific topic or education to build depth.
Developing a culture of learning tech in your business is a good thing.
When it comes to your clients.
Providing them with the tech they’re already used to should be a no brainer.
But sometimes it’s a little harder than expected.
Offering things like electronic payments, client portals, and mobile apps all sound like good ideas.
But depending on your business, it may be a little bit of a challenge to pull off.
Still, it’s important to note that your clients are already transacting online in their personal lives.
The more you can mirror that experience with your goods and/or services the more relevant your business will be in their eyes.
Chatbots—Yes those are good.
Self-help portal—Yes those are good.
Think of all of the ways you interact electronically.
Then think, which ways make sense for my customers.
Maybe not today.
But in the future.
By raising your technology IQ in these three areas you’ll add longevity and relevance to your business.
And isn’t that something you want?