The Sirens Of Change


Sometimes I take change for granted.

Growing up in a family that relocated on a regular basis helped with that.

And so as a result…

I handle change well.

You could say that my changeability score is high.

And so I am a little taken back when I see others struggle with change.

Recently we brought on several new clients and have noticed a few of them struggling with change

One client, in particular, sounds off at every change.

We communicate and discuss all of the changes before they happen.

We communicate the change to the staff in advance.

We even follow up after each change just to make sure everyone is okay.

And still…

As soon as we’re done.

The change sirens go off.

Change sirens sound something like this

Something is not working right on my computer.

Things were better before.

I didn’t have this problem before you made the change.

On the surface, this sounds like a valid statement.

But there is something just below the surface.

How do I know this?

Because in every instance.

When the reported problem is investigated.

No problem is found.

We’ve even gone as far as surveying staff.

And still, no issues were found.

So why does this happen?

Why do the change sirens keep going off?

I think it boils down to 2 things.

Fear and culture.

I think a lot of it just has to do with people’s fear of change.

Any slight blip in productivity strikes fear in people.

And so they’re afraid.

Fighting against change is just a protection mechanism.

The second issue is—culture.

This is a tough one to change as an outsourced vendor.

Growing up is hard

With some gentle care and feeding and the occasional thump on the back on the head by management.

Companies can get through change events.

Making things better is hard.

Progress is hard.

The old ways can be comfortable.

I get it.

But you can’t stay the same forever

Be an agent for change in your business.

It’s not an easy road to travel.

But it’s more gratifying than just being one of the herd.

Learn to embrace change.

Learn to help others embrace change.

As a technology professional.

I promise to plan and implement change in the most efficient and non-impacting ways in your business.

Now—let’s do this.