The other day I was working on a issue for a client.
On the surface it seemed like a simple request.
Please provide me with X?
So off I went to fulfill the request.
I took a few minutes to understand the request.
The request required a series of what I would refer to as—complex steps.
Things that just any ordinary tech guy would likely not no how to do.
This got me thinking about the great tech divide.
You see, as technology moves forward the divide between having a general understanding of tech and actually being able to fulfill a “shall we say” advanced request has grown.
There is a great divide occurring in the tech world.
On one side you have technologists skilled in the dark arts of coding, databases and integrations.
On the other side you have application supporters.
Also know as your IT help desk.
Add to this an industry shift towards simplifying apps and services and you will begin to quickly see that traditional tech support is a shrinking need for today’s modern business.
While this is a win for the end customer there’s a tech shift that’s added complexity for those that manage, monitor and maintain these technologies.
As a result, general and traditional troubleshooting practices are becoming obsolete.
When I work with young up-and-coming IT professionals I do my best to try to explain this great divide.
All in an effort to provide career advice and direction.
Being an application supporter while interesting may not be the path for everyone.
Understanding and being able to work on the back end is where the upward growth lies.
The speeds and feeds.
Technology is constantly moving forward.
The traditional client/server model has shifted.
The cloud is now.
Bringing with it a whole new world of challenges, opportunities and technologies for tech people to manage, monitor, maintain and support.
As a business owner it’s important to know what kind of IT people you have in your corner.
Application supporters or more in depth IP technologists.
You need both.
Do you have both?