A key part of running any organization is understanding your workflows.
There are workflows for everything.
There are workflows for sales.
There are workflows for marketing.
There are workflows for accounting.
There are workflows for service delivery.
You name it, there’s a workflow for it.
The funny thing is.
Most companies don’t have their workflows written down.
They just kind of do things.
When people are trained through the oral tradition.
Information gets lost.
And as a result, a companies path to success is filled with speed bumps all along the way.
Some people call it process.
Call it what you will.
Your company needs its workflows documented.
It’s key to scaling your business.
Heck, if you don’t want to scale your business.
Workflows are key to just running your business well.
It’s not that hard to get started.
Grab a piece of paper or open your favorite word processing app and start writing down the steps to a workflow.
How do you sell?
How do you do collections?
How do you answer the phone?
Pick one workflow and get started.
If you want to make it even easier.
Turn on the recorder on your cell phone and just have someone explain what they do and how they do it.
Then transcribe it.
As you document your business workflows you will likely see areas where you can improve.
That’s a good thing.
Begin documenting the workflows in your company.
Process is king if you want to scale your business.