What Are All The Functions Of An IT Department?

Today I thought I’d list out all the functions of an IT Department.

When outsourcing your IT it’s important to know what you should expect.

Many IT providers say they provide all the functions of an IT department.

Most providers will not provide all of the function.

They will say they do but they don’t.

It’s just not practical.

To offer all of the functions of an IT department you need scale.

That means the right amount of people, with the right experience, education and exposure.

Without the resources you can’t do it.

Can it be done?

Yes it can.

But the companies that can do all of the functions of IT, and do them well, are unicorns in a sea of sameness.

The unicorns are out there.


The functions of an IT department are.

  • Desktop Support
  • Helpdesk
  • Systems Engineering
  • Network Engineering
  • Application Management
  • System Administration
  • Network Administration
  • Project Management
  • IT Management
  • Planning
  • Purchasing
  • Database Administration
  • Lifecycle Management
  • Security