It used to be that you could go to a Shell station, get some gas and clean your windows.
And - if the attendant on duty was on his game you’d also have paper towels in the dispensers to wipe up.
All this made for a happy gas buying experience.
You could fill your tank.
Clean your windows.
And maybe stop in the mini mart for a nice cold beverage.
In my town there are 4 Shell stations.
Only one of them provides clean water and paper towels consistently.
How can that be?
Aren’t they all the same?
Au contraire mon frère!
These things make a difference at the end of the day.
Personally - I shop at the one with the clean water and sometimes at one next to my office.
But I never shop at the other two.
It's called customer experience for a reason.
I just want the best.
And sometimes the best is just a vendor who lives up to their promises.
More water and squeegees please.