Do What You Say You Will Do

Many moons back I had a boss named Bob.

Instead of having a nameplate on his desk Bob had a sign that said

Do What You Say You Will Do.

Bob did everything he could do to make sure he lived this rule.
And he expected everyone who worked for him to honor the rule.

It taught me a lot as I was a young IT guy still learning my trade.

Fast forward to yesterday.

I am sitting with a client going through a demo with a potential vendor. After weeks of validating requirements and putting this meeting together the vendor does a no-no and we find out that the vendor’s product does not do what they said it would do.  Obviously this left a bad taste in the client’s mouth as well as mine.

Here's where the lesson is in this for me. 

It pays to know what you want - To get what you want.

I often meet with clients where they have bought into a solution or service - even though it didn't meet their requirements.

See the thing is...

Vendors just want to sell you their stuff. 

And they will do anything to get you to buy their stuff.

Even when it's not the right fit.

Someone needs to be able to stand up and say no. 

But often the customer is forced into buying a solution or just feels like they don't have another option. 

It was good to do a debrief with the client after the demo and highlight what happened. 

We both smiled and knew that we should continue looking for another solution.

Shoot me an email.  I'm here to help.