One of our clients hired a new CFO.
And so, as part of his on boarding we spent a little time getting to know each other.
I like to call it - beginning the conversation.
It’s common for a CEO to offload tech to the CFO or COO in a business and this is what’s happening at this client.
During our conversation we got to talking about service delivery and expectations.
He wanted to understand at a high-level what services we provided and generally how far do our services extended into their organization.
I responded with the following.
Basically - You push as hard as you want and I’ll tell you when it hurts.
We shared a laugh.
I went on to explain that different businesses have different needs and that we adjust as needed.
I suppose it caught him off guard a little bit because most IT providers offer a basic menu of services. More like a Jiffy-Lube.
For me the value in a tech partner is the value add of depth and experience.
Add to that a personal touch.
I have some clients I engage with on a weekly basis.
And you know what?
That’s what they need. And that’s fine.
I have other clients I engage with a few times year.
And you know what? That’s fine too.
Everyone’s needs are different.
While the service level is the same for everyone - some people just need more.
Getting your tech right is not a 10 step checklist to a better IT environment.
Sure there’s a formula but - some people just need more.
Their businesses are growing.
They’re more dynamic.
Their engagement level tracks to their revenue growth.
If you’re looking for a tech partner willing to go the distance.
If you’re looking to push the envelope.
If you’re looking to grow.
Find a partner that’s willing to go the distance.
It’s what I do.