Tech Don't Fit

A prospective client told us today that they’re not a fit for us.

I really appreciated their transparency.

I totally understand that sometimes we’re just not a fit and that’s okay.


The interesting thing was the reason this prospect said that they weren't a fit.

They said that they had very old computers and that they didn't want to replace them anytime soon.

Now what you may not know is that most IT companies have a clause in their agreements that state that a client must maintain an active warranty on computers under management.  There may also be a replacement clause.

I'd be happy to get into the bits and bytes of why IT companies have clauses like this but back to the point that the prospect made of them not being a fit.


You see, for good or for bad this prospective client has a business with little to no change. 

They've been doing the same thing for about 30 years.

They've got a great business and they've enjoyed a lot of success.

But their long-term play is to keep doing the same thing.

They don’t buy new things and if they do it’s a rare occasion.

This makes them an odd partner for an IT services company.

Reason being that we typically partner with companies that are growing, changing and evolving.


I like to say - we do the new.

It's just what we do.

So in this case our tech just didn't fit.

Do you do the new?

Half Done

I'm on boarding a new client this week.

As part of the on boarding process we go around and install some software on all of the computers.

As were going around to each computer we begin notice that only half of the computers are connected to the server.


Now I have to scratch my head on this one because I'm confused.

Not that this is the first time that I've seen this kind of work.

I'm just wondering how half of the staff is getting their job done.

But that's a mystery for another day.


My mom taught me not to be a quitter.

Still, many people live their lives leaving things half done.

This isn't a case of half full versus half empty.

This is a case of dare I say negligence.


The thing is - this client had no idea what was under the hood.

Like most people they thought everything was okay.


Getting your tech right means having things in order.

It's having a partner who is doing the right thing.

It’s having a partner who is transparent.


Wondering what's under your hood?

Shoot me an email.

Let's take a look.

Move In Special

My parents are looking to relocate to Florida and so we've been looking for an interim rental.

I've spent the past few days making phone calls and visiting different properties.

As you might expect the buying experience between the various properties has been vastly different.


You get everything from people posting fake ads to generate leads all the way to a completely professional concierge-type buying experience.

The amount of effort required to weed through the bad just to get to the good can be a little frustrating at times.

Granted, a lot of this is just inherent to the South Florida market.


At the end of the day all we want is a simple and elegant buying process.


Take a look at your business.

How easy are you to do business with?

Can you simplify your sales process?

And I mean for the customer more so than for you?


Think about it.

It really does make a difference on how fast and how many new customers you will get.

All the best.

Man's Best Friend

You would think it would be a dog.

But really - tech is man's best friend.


Technology can get you anything you want.

It puts the world at your fingertips.

It’s always on and always there for you.


Consider the tech in your business.

Just imagine what tech could do for your business.


It should be a lot higher on your radar when you're thinking about your business, but it's not.


When you have that next great business idea. Look to technology to enable it.
Struggling with something in your business? Look to technology to help out.
Is employee morale low? Look to technology to bring people together.
Can't get a grasp on your finances? Look to technology to handle it.


So many people underestimate the value of technology in their business.

The truth is that technology can really transform your business.

Don’t hate cause you can’t relate.

I’m here to help you get the tech right in your business.

Let’s do this.

Table Steaks

A buddy of mine uses the term table stakes all the time.

He's a product manager.

And in his world he uses the term to mean - what everybody else already has.


When looking at the tech in your business - do you have what everybody else already has?


What does everybody else have?
Is likely your first question.


For example, here are some of the things that most businesses already have.

Office 365 or Google G Suite. Have you got one of those?
Really fast Internet access? Got that one checked off?
A multi-function printer that scans copies and faxes?

You get the idea.


There are a handful of tech items that every business should have.

But the reality is that many businesses don’t have even basic table stakes.


Technology nowadays is accessible to everyone.

It's not something for the elite.

It's something that every business should have.

Still, some businesses like to live in the dark ages.


Don't be a naysayer.

Let's cook up some table steaks.

Movers And Shakers

Do you ever get the feeling that things don't move unless you move them?

Do you ever get the feeling that you're the only one contributing new thought and challenging the norm in your business?

If you answered yes to any of these two questions you may be a mover or a shaker.


Now if you're the only person moving things along at your company that could pose a problem.

The ideal situation would be to have several people moving and shaking all on the same frequency.

But the truth is that more often than not, it's left a few individuals to move things forward or to drive the change in an organization.


When considering the tech in your business it is critical to have forward motion.

Computers at rest are a bad thing.


Technology is an evolution.

It’s based on forward thinking and forward motion.


If the tech in your business is at a standstill then it's time for some moving and shaking.


Mind you, in a structured manner, but nonetheless - it needs to move forward.

So as Peter Gabriel says - let's go shake the tree.

Annual Well Business Visit

This week I did my annual Well Man Visit.

It's my once a year check in with the doctor to see how I'm doing.

The doc checks my insides and my outsides.

He even runs a blood test to give him access to all kinds of data about my health.


Your business is a living breathing organism just like your body.

It needs an annual Well Business Check Up to.


Here's what to expect.

We’ll look at the inside and outside of your business.

We’ll make sure things are running smooth.

We’ll even draw some blood, so to speak, to give us a bunch more data about the health of the tech in your business.


My Well Man Visit went well and I'm in tip top shape.

Is your business at the corner of healthy and happy?


Need some help?

Shoot me an email.

How To Stay Relevant

There so much going on nowadays that it can be hard to keep up.

For many, the tech space is amongst the most challenging of areas to keep current on.

That’s because tech is constantly changing.

There's new tech around every turn.

And staying relevant can be tough.


Knowing your tech means knowing the landscape.

And even more so, knowing how to apply new tech to solve business problems.

You've really got to love tech to want to keep up.


Here are 6 things I do to stay up to date and relevant.

Spend time learning about industry trends.

Spend time learning about new features and functionality of the products in my space.

Spend time learning about products that solve problems for businesses I serve.

Spend time learning about different technology areas such as hardware, software and networks.

Spend time learning about leading business trends related to people, process and systems.

Spend time with smart friends who do the same.


These 6 tasks take up a fair amount of time during a normal week.

To fit them it’s important to not get lost in the day today minutiae.


It’s also important to accept that you can’t know everything.

It’s more about the pursuit then the destination.

There’s a sort of push poll going on all of the time where I’m pushing forward learning new things and shoring up the old that I’ve done before.

Finding this balance helps me to stay relevant in my space.

Hope this helps.

Better Projects

Project Management is an industry buzz word.

People talk about it.

But no one actually does it.

At least that's how it seems.

I’ve worked with large organizations where you’d think they would have a structured project management office - but they don't.

Managing a project effectively is not really as bad as some people make it out to be.

The real challenge is typically with the company itself.


Just getting the whole organization to stop following the tried and true process of - Shoot, Ready, Aim can be a project in and of itself.


I've come up with a 5 step process that I follow and here it is.

Planning
Staging
Deployment
Review
Documentation


I like to break every project up into these five steps.

In this world of instant gratification and I want it now attitudes it can be tough to get buy in on the concept of having a plan.

You’d think most people would want to follow a plan but they really don’t.


These five steps along with the principle of - if you start right you end right - align with the concept of doing things right the first time.


They align with the notion of keeping things in budget.

And they align with the idea of getting things done on time.

They say if you want to be successful, you need to have a plan.


These five steps are my plan.

Need some help?

Shoot me an email.

The Attraction To Distraction

With so many things coming at us each and every day - it's easy to lose focus.

The attraction to distraction has never been greater.

If you want your business to move forward or heck, if you just want yourself forward, you need focus.


Is your tech distracting you?

Do your days go something like this?

I can't print - hold on let me fix that.
I can’t get my email - hold on let me fix that.
I can’t get to the internet - hold on let me fix that.

All of these small items - chip away at your time.

They’re productivity killers.

Add to that phone calls, instant messaging and meetings and you pretty much just lost another work day.


One of the cool things about having an IT company in your corner means that you can get back that time that you’re currently losing because of your bad tech.

Once we get you your time back you’ll just have to figure out how to tame your other distractions.


If you want to move your business forward you need to focus on what's important.

It's easier said than done.


Your attention on high value items will help your business grow.

Great tech will make a difference in your business.

Avoid the attraction to distraction.