Years back a good friend of mine made a comment. He said that business management theory and training had surpassed religion in its ability to help man. It was an interesting comment and I’ve thought about it since then. I was reminded of my friends comment over the last few business conferences I’ve attended. At one conference they went around the room as each business owner shared what he was doing as a human being to help his family and his community.
Spoiler alert. The future of small business tech is still… Cloud. I was in a conversation the other day and someone asked the question. Where do you see tech in the next 8 to 10 years? My answer as usual was cloud. If you’ve followed my articles for any stretch of time you’ll know that I’m a big proponent of cloud. Ever since the inception of the internet I’ve been preaching cloud.
#TARGETGEDDON - Last week Target registers all across the country were down for a few hours. During the outage, the Twittersphere came alive with several hashtags like #TargetDown #Targetgetton and others. It was interesting to watch. The news outlets jumped on the opportunity to spread fear and doubt into the minds of America. The Target IT department did their best to get things back online as soon as possible. But here’s the thing. At the end of the outage, all America was given as a reason for the outage was this… There was a glitch.
I LOVE IT WHEN A PLAN COMES TOGETHER. I recently came across the idea of rotating roles in the office. It’s not a new idea. It’s actually an old one. But for some reason, right now, it resonates. I’ve been thinking of ways to improve one of our teams. Here’s the idea. Each week, each team member takes on a different role. During the week that each team member has the opportunity to contribute and develop the function/role they’re responsible for.
EAGLE EYES. Sometimes when a problem is tough. Having another set of eyeballs really helps. Heck, sometimes when a problem is simple. Having another set of eyeballs really helps. As someone who regularly is called in to help solve problems--I’ve built some skills. One of those skills is in sourcing eyeballs. Or more specifically, sourcing solutions.
WHO’S GONNA RIDE YOUR WILD HORSES? Every small business in America has a tech environment. Comprised of computers, networks, apps and services. It all needs care and feeding. But how do you do that? You’re a small business. You’ve got a handful of employees. Maybe a few handfuls. And hiring a technical person or team isn’t in the budget. And so you make due.
IF IT AIN’T WRITTEN DOWN IT AIN’T A PROCESS. In my travels I get to talk to a lot of small business owners. And one of the most common problems that they share is this. “My tech service provider can't seem to get things right.” Whether it's setting up a workstation or adding a new staff member. “They just mess it up.” Or worse. Don’t even deliver. The following are the 3 core process documents that my business creates for every client that we work with.
Our social groups used to be just a few friends. There was that kid at school. And that neighbor kid down the street. As you grew up you made a few more friends. In college, while out and about, or at work. Add a friend here. Add a friend there. A close group of friends that supported you. And hopefully, your family was there for you too. But then social media came along and changed all of that. Social media changed the meaning of the word friend.