TALK TALK. A few years back I was visiting a new client who happened to be a lawyer. I was impressed by his firm's use of voice dictation. From emails, notes, to legal docs. These guys were voice-enabled. They used Dragon software for dictation. I also visited doctors and other professionals who had embraced a voice-enabled workflow. Around that same time, I began using voice in my workflow. First for texts. Then for writing.
EMAIL IN THE CLOUD BABY! Gone are the days of an email server in your office. And while an argument can still be made for people who still use Hosted Microsoft Exchange or have a private email server. The reality is this… It’s just not needed. Services like Microsoft Office 365 and Google G Suite offer way more benefits than an on premise or dedicated server ever could.
HELLO, IT SUPPORT HOW CAN I HELP? The day in the life of a tech support person is filled with adventure. They get to fix things. They get to troubleshoot things. They scratch their head at puzzling problems. They get to help people. At the end of the day, tech support is about people helping people. A tech support person’s core purpose is this. Helping people get back to work.
No matter how much work you put into building the perfect tech environment. Tech support is an art—and not a science. Let me paint a picture. A tech-support call comes in. The person reports that their internet is not working. A technician listens to the problem description. They then review and assess the situation. They quickly discover that issue has nothing to do with the Internet at all.
In the right place at the right time. Have you ever had a file deleted and wondered who deleted it? Have you ever had an employee take data off of your network and then quit? Have you ever had an employee leak data by accident? Concerned about PII or PHI data coming into or leaving your environment? If so, using cloud storage could help your business.
Life is a game of cops and robbers. One of the core skills needed to work in the tech space is problem solving. Sure it’s a life skill. But to be any good in the tech world. You’ll need to be really good at problem solving. Nothing sucks more than calling someone for tech support and hearing that looming silence of uncertainty on the phone. Or worse yet. Getting someone on the line who clearly doesn’t know what they’re doing.
I’m a Morning Joe. I typically get into the office around 7:30 am. I don’t quite remember when I started coming in early but it just sort of happened. I was working in Los Angeles and coming in early mostly due to traffic. And on occasion leaving early. One behavior that is common among successful people that I work with is coming in early.
Working in the tech space you get to see it all. It’s a great education in the world of business, people and process. Any and everything happening in business today connects with tech in some way. Heck if you lift your head out of the ones and zeros for just a few minutes you might just learn something. Working alongside businesses as their tech partner provides a glimpse and often more into the inner workings of successful businesses.