IF YOU START RIGHT YOU END RIGHT. Last week I was brought in to do a security assessment for a small business. Their email had been compromised and they were concerned about their vulnerability and the possibility of a compromise happening again. Fear was everywhere. When your tech environment is compromised it can leave people feeling vulnerable. As I reviewed the environment I learned a few things.
HOW TO SUCK LESS. You’ve written a requirements document. You’ve done your due diligence. And now, you’ve selected a new app to run your business on. You can almost taste success. Salesforce, HubSpot, NetSuite, Intact, you name it. Heck, even Quickbooks if you’re just starting out. Now that you’ve chosen the software your company will run on. You’ll need to implement it. And that’s when things start going south.
In the world of tech, there are 3 main roles. Planners, Builders, and Operators. Each one contributes to managing, monitoring and maintaining the tech in your business. Planners. Planners are people that help your tech get from point A to point B. Planners help by understanding your business needs and then designing, developing, and documenting where your business is headed from a tech perspective. From the big picture to process design a planner is the first key tech role needed in a modern business.
I was doing an app review for one of my clients the other day. Years ago, they had a custom app developed for them to run their business on. As time has passed, changes have been made here and there to improve the app. But it’s not perfect. There are things they don’t like about the app. There are things that don’t work quite as they should. And then there’s the issue of money. All that money they put into the dang thing. You see, building the perfect beast is not always and easy task.
Tech is like a new pair of shoes. That first day that you buy a new pair of sneaks is awesome. Everything is shining and new. Except for… You put on the shoes. But those new shoes are a little snug. And it’ll take a few days until they feel really good. Until you find that just right fit. The tech in your business is very much the same way.
How much thought do you put into the various functions of your business? For example… Let’s say we made a pie chart of the different functions in your business. Sales, marketing, finance, service delivery, operations, tech. What would that pie chart look like for you? As a technologist it’s interesting to see how much time business owners spend on the tech in their business.
I had a new client send me a wish list the other day--detailing several areas in their business that they’d like to improve. But how do you get there from here? How you design and architect a tech environment is key to enable future growth. And that’s super important. If you start right you end right. The first step is to understand the requirements.
Sometimes building the perfect beast can take some time. This week I’m working on a tech assessment for a new client. During my initial review of their environment I found all sorts things that needed attention. There were old systems. Misconfigured systems. An excess of systems. In short, this environment had not been managed, monitored, or maintained for a very long time.