#peopleprocessproducttech

Checklist That Process

Checklist That Process

THIS IS HOW WE DO IT

In my travels I get to see new employees being onboarded on regular basis. It’s interesting to watch how this happens in other organizations. The one thing that stands out to me is the amount of oral tradition and monkey-see monkey-do that’s still out there. These 2 methods of training never seem to go away. No matter how much business management effort is placed into employee onboarding and development the classics die hard.

Get Your Process Right

Get Your Process Right

PEOPLE, PROCESS, PRODUCT, TECH

How is your business process these days? I met with a prospect last week that has a form of technical debt. From Wikipedia… Technical debt is a concept in software development that reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer. This prospect made a tech decision years ago. And that one tech decision - wounded their business process. And so, they’ve operated in a slightly broken mode ever since.

Weekly Rotating Roles

Weekly Rotating Roles

I LOVE IT WHEN A PLAN COMES TOGETHER

I recently came across the idea of rotating roles in the office. It’s not a new idea. It’s actually an old one. But for some reason, right now, it resonates. I’ve been thinking of ways to improve one of our teams. Here’s the idea. Each week, each team member takes on a different role. During the week that each team member has the opportunity to contribute and develop the function/role they’re responsible for.

3 Tech Process Documents Every Small Business Needs

3 Tech Process Documents Every Small Business Needs

IF IT AIN’T WRITTEN DOWN IT AIN’T A PROCESS

In my travels I get to talk to a lot of small business owners. And one of the most common problems that they share is this. “My tech service provider can't seem to get things right.” Whether it's setting up a workstation or adding a new staff member. “They just mess it up.” Or worse. Don’t even deliver. The following are the 3 core process documents that my business creates for every client that we work with.

New Client Tuesdays

New Client Tuesdays

What you see is not always what you get. Yesterday I was onboarding a new client. They have one of the nicest offices I have seen. Everything is new. Everything looks clean. New chairs, new desks, glass walls, etc. It’s gorgeous. Their computer room also looked good at first glance. But just underneath their shiny new exterior… Is a punch list of tech mishaps to work through.

Tech Deserves A Seat At The Table

Tech Deserves A Seat At The Table

How much thought do you put into the various functions of your business? For example… Let’s say we made a pie chart of the different functions in your business. Sales, marketing, finance, service delivery, operations, tech. What would that pie chart look like for you? As a technologist it’s interesting to see how much time business owners spend on the tech in their business.