RING RING. This morning I received an after hours tech support request. I don’t usually get after hours calls. But this morning I did. It’s the first one this year. So I guess that’s a good thing. A client, who happens to be in another country, had a server go down. It’s interesting how your memory works at 4AM. After years and years of being in the tech world my brain still goes right into troubleshooting mode when needed.
CHOOSE WISELY. Following A Trend Is Not Design. I met with a prospect yesterday. The former IT guy had decided that this business needed to move to the cloud. That was it. That was the grand design. No understanding of the clients needs. No understanding of the requirements. Just that they needed to go to cloud.
GET YOUR TECH RIGHT. Technology continues to be at the forefront of small business. It’s a thrive, survive or get pushed to the side, kind of thing. But how does someone get better at tech? How do you Raise Your Technology IQ? With so much information out there it’s hard to get started. To know where to jump in. Still, it’s important to do. Raising your technology IQ isn’t just about you. It’s about your business. So add your staff and you clients into the mix. For a modern business to grow and succeed you, your staff and your clients will need to raise your collective technology IQ. So how do you do that?
TALK TALK. A few years back I was visiting a new client who happened to be a lawyer. I was impressed by his firm's use of voice dictation. From emails, notes, to legal docs. These guys were voice-enabled. They used Dragon software for dictation. I also visited doctors and other professionals who had embraced a voice-enabled workflow. Around that same time, I began using voice in my workflow. First for texts. Then for writing.
YOUR VISION YOUR CLOUD. Microsoft Azure is a cloud service that allows your business to build a portion of your tech environment in the cloud. Need an app in the cloud? Go Azure. Need storage in the cloud? Go Azure. Need to compute in the cloud? Go Azure. Azure’s got you covered. Microsoft Azure is a great place to build your tech environment. But there’s a catch. It has to make sense.
PEOPLE, PROCESS, PRODUCT, TECH. How is your business process these days? I met with a prospect last week that has a form of technical debt. From Wikipedia… Technical debt is a concept in software development that reflects the implied cost of additional rework caused by choosing an easy (limited) solution now instead of using a better approach that would take longer. This prospect made a tech decision years ago. And that one tech decision - wounded their business process. And so, they’ve operated in a slightly broken mode ever since.
Spoiler alert. The future of small business tech is still… Cloud. I was in a conversation the other day and someone asked the question. Where do you see tech in the next 8 to 10 years? My answer as usual was cloud. If you’ve followed my articles for any stretch of time you’ll know that I’m a big proponent of cloud. Ever since the inception of the internet I’ve been preaching cloud.
WHO’S GONNA RIDE YOUR WILD HORSES? Every small business in America has a tech environment. Comprised of computers, networks, apps and services. It all needs care and feeding. But how do you do that? You’re a small business. You’ve got a handful of employees. Maybe a few handfuls. And hiring a technical person or team isn’t in the budget. And so you make due.